THE MOMENTUM TOUR

SOULELITE PAYMENT POLICY

THE SOULELITE PROGRAM

At SOUL DE SOUL, we aim to offer a clear and streamlined payment process for our clients participating in the SOULELITE 12-month mentorship program. Below are the key details of the billing policy:

  • MEMBERSHIP FEE

    SOULELITE Program Membership fee is $110/monthly (NON-REFUNDABLE) all sales are final.

    BILLING CYCLE

    Payments will be automatically charged from the 1st -5th of every month.

  • If a payment is missed or fails to process, our billing department will promptly reach out to assist in resolving the issue. Here's how we will handle missed or failed payments:

    NOTIFICATION

    You will receive an email notification within 1-2 business days of the missed or failed payment.

    SUPPORT

    Our billing department will work with you to update your payment method or resolve any issues with the payment. This may include providing options for alternative payment methods, such as ACH or updated credit/debit card details.

    PAYMENT DEADLINE

    You will be given 10 business days to submit the payment and provide an updated payment method before further action is taken.

  • LATE FEE

    If payment is not successfully completed within the 10-day grace period, a $30 late fee will apply to your account.

    SERVICE SUSPENSION

    If payment is still not received by the following month on the 5th, your access to SOUL ELITE will be suspended until the payment is settled. Your account will be reactivated once payment is successfully processed.

    PROGRAM SUSPENSION

    If payment is not settled with 45 days of first missed payment, dancer will be suspended from the SOULELITE program.

    PROGRAM REINSTATEMENT

    Reinstatement can be issued once past payments are settled. Dancer is only allowed ONE program reinstatement per season.